This Customer Privacy Policy forms part of the Gels NV and Kootac Trading Limited General Terms and Conditions, and contains information on how we use, process and store your data, marketing communications and preferences, and your legal rights.
We’ll protect your personal information and respect your privacy in accordance with best business practices and all relevant laws and regulations.
What is Personal Information?
"Personal Information" is any information about you which by itself or together with other information, could be used to identify you. This could be information like your name, address, phone number, email address, birth date, billing information, etc.
Your Personal Information will be processed by Gels NV and Kootac Trading Limited and its providers and suppliers for legitimate interests only and so that we can offer you our products and services in a way that is legal and in accordance with our operating licence.
Most Personal Information is given by you on a voluntary basis, such as your name, address, date of birth and contact details when you sign up. However, some is gathered as part of our legal, regulatory and security checks. Some is collected automatically by our systems, such as statistical data on your use of our sites, products and services.
What if I don’t want you using or processing my data?
If you don’t want us to use or process your Personal Information in the ways we outline in this Customer Privacy Policy, you should stop using our sites, products and services and contact us to tell us what you do and do not consent to doing.
If you want to withdraw your consent to use or process your data in a certain way, your access to our sites, products and services may be affected. For example, if you no longer want to be included in the list of winners, you won’t be impacted. On the other hand, if you don’t want us to share your information with verification or payment providers, we may not be able to verify you or process payments to and from your account.
By using our sites, products and services you’re acknowledging that you’ve read the terms of this Customer Privacy Policy and that you’re happy for us to use your Personal Information for the reasons and in the ways set out below.
Will you change this policy?
From time to time we’ll have to update our Customer Privacy Policy. Where we make any changes that could impact on your rights, we’ll do our best to make sure we let you know. This will be done either by contacting you using the details you’ve given us, or via our sites. At this point, you’ll be required to confirm that you’ve read and accepted the changes before you can continue to use our sites, products or services.
If, for any reason, we don’t or can’t confirm your acceptance of the changes, but you continue to use our sites, products or services, we’re allowed to assume that you have accepted the changes.
All activity undertaken before the notification and acceptance of the change will be managed by the terms in place at the time that activity was undertaken.
If you have any concerns or questions about how we use your data, you should stop using our sites, products and services and contact us for more information.
We may transfer your Personal Information in the event of a business sale or insolvency. If this happens you’ll be contacted to let you know what is happening with your data and your rights.
We’ll keep your Personal Information for a while after your last transaction and/or account closure to comply with our legal and regulatory obligations, but after this time, it will be securely destroyed.
This Customer & Privacy Policy is effective from October 2018 and overrides all previous versions.
